Welcome visitor you can login or create an account.

Shopping Cart

0 item(s) - Rs0.00
Your shopping cart is empty!

Return Policy

Return Policy - Product Restrictions

Returning Damaged / Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to esaugat.com for inspection before a determination can be made as to the state of the product.

Who covers the return shipping cost?

esaugat will provide a return shipping cases where items have arrived in damaged condition or are confirmed by a eaugat.com representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does esaugat.com reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with esaugat.com support as to how the return should be handled prior to placing the items back in transit to esaugat.com.

How to request an RMA (Return Merchandise Authorization)

Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 7 days of receiving the shipment.

What the Return Process Usually Entails

  1. Print and fill out the esaugat.com Return form.
  2. Include the paperwork in your returning package along with your returning items.
  3. Write the RMA number conspicuously on the outside of the package to ensure proper routing upon receipt.
  4. Ship the package to:
    esaugat.com
    Returns Department
    21, Gopalpura byepass, Jaipur. - 302019
    Rajasthan, India

You will be notified when your return is received at our facilities with an indication as to what will follow.

If you need to contact esaugat.com Customer Support, please submit a question or email us at: support@esaugat.com.

Contact Us